At RankoAds, we are committed to delivering high‑quality digital marketing services with transparency and professionalism. This Refund Policy explains the conditions under which refunds may be issued for payments made through our website or via our secure payment processor Square.
1. General Refund Policy
Due to the nature of digital marketing services — which involve time, expertise, strategic planning, and platform management — all payments made to RankoAds are non‑refundable, except in the specific cases outlined below.
Payments include, but are not limited to:
- SEO services
- Google Ads / Meta Ads management
- Website creation or optimization
- Consulting or strategy sessions
- Monthly retainers
- One‑time service fees
2. Eligible Refund Situations
A refund may be granted only in the following circumstances:
2.1. Service Not Delivered
If RankoAds did not deliver the service that was paid for, and no work has been initiated, a refund may be issued.
2.2. Billing Error
If a duplicate charge, incorrect amount, or technical billing error occurred through Square, we will issue a correction or refund.
2.3. Unauthorized Transaction
If a payment was made without your authorization, you must notify us immediately. We will investigate the claim and may issue a refund if the transaction is confirmed as unauthorized.
3. Non‑Refundable Situations
Refunds will not be issued in the following cases:
- Work has already begun on the project
- Campaigns have been launched or optimized
- SEO work, audits, or research have been completed
- Delays caused by missing client information or access
- Results not meeting expectations (digital marketing performance cannot be guaranteed)
- Change of mind after service initiation
Digital marketing involves variables outside our control (algorithms, competition, market conditions). For this reason, performance‑based refunds are not possible.
4. Payment Processing via Square
All payments are processed securely through Square.
- RankoAds does not store full credit card information
- Refunds (when applicable) are issued through Square’s secure system
- Processing times may vary depending on your bank (typically 5–10 business days)
5. How to Request a Refund
To request a refund or report a billing issue, please contact us at:
📧 support@rankoads.com Include the following information:
- Full name
- Email used for the payment
- Date of the transaction
- Amount paid
- Reason for the refund request
We will review your request and respond within 3 to 5 business days.
6. Policy Updates
RankoAds may update this Refund Policy at any time. Changes will be posted on this page with the updated date.
